1. Cancellation Window

• Guests may cancel their reservation free of charge up to 14 days before the scheduled check-in date.​

​

2. Refund Policy

• Full Refund: If the cancellation is made within the allowed time frame (as outlined in Section 1), the guest will receive a full refund, including the security deposit and any cleaning fees.

• Moderate Reservations:

  • Guests may cancel their reservation free of charge up to 14 days before the scheduled check-in date.

  • Cancellations made within 14 days of the check-in date:

    • If the cancellation is made between 14 and 7 days before check-in, guests will receive a 50% refund of the booking fee. Cleaning fees and security deposits will be fully refunded.

    • If the cancellation is made less than 7 days before check-in, no refund will be provided for the booking fee. However, cleaning fees and security deposits will still be refunded.

• Partial Refund: For Flexible and Strict Reservations, cancellations made after the free cancellation window but at least 72 hours before check-in will receive a 50% refund of the booking fee. The security deposit and cleaning fees will be fully refunded.

• No Refund: Cancellations made within 72 hours of the check-in date are not eligible for a refund, except for cleaning fees and security deposits.

​

​

3. Early Departures

No refunds will be issued for early check-outs or unused nights unless agreed upon in advance under special circumstances.

​

​

4. Special Circumstances

In the event of unforeseen circumstances (e.g., natural disasters, government restrictions, or emergencies), guests may be eligible for a full refund or credit for future stays. Proof of the circumstance may be required.

​​

​

5. Non-Refundable Fees

Service fees charged by Como Lac or third-party platforms may not be refundable. These details will be disclosed at the time of booking.

​​

​

6. How to Cancel

To cancel your reservation, please contact us at info@comolac.com or use our online portal. The cancellation will take effect from the time you notify us.

​

​

7. Property Owner’s Cancellation

In the rare case that the property owner cancels the reservation, guests will receive a full refund, including all fees, or assistance in rebooking an alternative property.

We encourage guests to carefully review our cancellation terms before making a reservation to ensure a smooth and transparent experience. Thank you for choosing Como Lac.